YOU’RE THE BOSS

The Babb family takes your satisfaction as seriously as we do keeping Lin’s fingers away from the sharp ends of his saws. The following info is here to help answer any questions you may have, but of course don’t hesitate to contact us.

SHIPPING, DELIVERY, PACKAGING

We ship anywhere in the world…meaning Earth. We always dispatch an order within 2 working days; however, we can’t directly control delivery times beyond our end. Assume that it takes 2-5 days for the USA for priority mail and 6-15 days for international. Express post is generally 1-3 days for USA and 3-8 days for other international. If we find there is a substantial difference between the price you paid for shipping and the price it actual took to ship after we've sent off your items, we will be happy to refund you. If you don't see a shipping option you need, contact us and we can work something out.  If your billing and shipping addresses aren’t the same, we will contact you to make sure there isn’t anything fishy going on and to ensure your credit safety.

We package items up with extra detail and care; we’re talking a Stradivarius violin crossed with a Fabergé egg type of care. They come tightly wrapped in bubble wrap, tissue paper, and occasionally newspaper for extra padding (and/or your reading pleasure). Sometimes the bubble wrap can imprint circles in the oil on the board. No worries! Just rub the board off with a rag. Included in the packaging are care instructions, a sample of our cutting board oil, a note, and a surprise freebie. If you have special packaging instructions, please contact us.

WARRANTY

If at any time you are unsatisfied with your product, used or unused, please contact us. Our family wants to ensure you are completely satisfied with Lin's work, so get in touch with us explaining the issue and we will try our best to make it right. Lin will be happy to refinish it, fix it, or exchange it.We would love to actually use the term “lifetime warranty,” but in truth, once a piece is used, it can never really remain in the pristine condition it was when originally purchased. The beauty of these pieces (and with handmade woodwork in general) is that it will fade and show the wear over time, just like we all do, right? The wear and tear on each piece you use is as unique as the piece itself. Every scratch or nick represents a Thanksgiving, wedding reception, birthday party, or Sunday dinner and a story to pass on to your family along with the piece itself.Check our care section to the right on how to preserve your piece. But, ultimately we still want you to be satisfied, so at any point if you are unhappy, send it back, contact us, etc. We will contact you once we have received your returned item and will let you know what the options are for repair or replacement at that point.